Kenneth

Customer Service Representative / Phone/Chat support

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ABOUT ME

I am responsible and dependable Customer Service Representative with 2 years’ progressive experience with different companies. Highly skilled in responding to customers, managing their accounts, updating or making changes to customer accounts, and addressing customer complaints. Efficiently work independently as well as collaboratively. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Areas of expertise include: – Customer relationship management – MS Word, Excel, PowerPoint

Work experience
  • Customer Service AssociateTeletech Dumaguete
    2016 - 2017

    I was a Health Care associate that check benefit’s and claims (Georgia Account/Blue Cross Blue Shield of Georgia)

  • Customer Retail Associate in AmazonQualfon Inc
    2017-2018

    I was a customer Service Retail associate from Amazon (phone support). Familiar with A-Z to claims, WMF and etc.

Education
  • Information Technology ProgramSTI College
    2013-2015
Honors & awards
  • Best System Design
    2016
Skills
  • Phone Support
    80%
  • Amazon Retail
    80%
  • Chat Support
    80%
  • Virtual Assistant
    80%
  • Email Copy writing
    80%
  • Social Customer Service
    80%