Frances Cassandra

Accomplished Admin/Office Manager and EA with 16 years of experience in Administrative and Management Field


I am a proactive, detail-oriented, methodical, a highly organized professional able to establish a long-term, positive and good relationship with clients, co-workers and outside resources; skilled in working independently and a well experienced in coordinating, planning and organizing a wide range of office and administrative activities with proficiency in executive support in multicultural and multinational organizations across the Middle East; offering a decade of hands-on experience in providing high quality customer service, employee relations, diary and calendar management, implementing office policies, leadership skills, event planning and other in-house coordination.

Work experience
  • Virtual Assistant (EA to CEO)Starlight Group North (US Based)

    Exexutive Support, Calendar Management, Updating Virtual Files and Reports, Assisted recruitment team in job postings, scheduling of applicants’ interviews and interviews via Skype, Call, Go2Meeting or Google Meet

  • Office/Admin Manager and EA/PAHoreca Trade LLC, Dubai

    General Job Responsibilities:

    • Office Management – involved in overseeing the daily administrative activities as
    well as making sure that everything is in place for the office to function smoothly;
    maintain office systems including data management, archiving and filing;
    hiring & training of administrative staff; ensuring that all office procedures and
    systems operate efficiently; maintaining executive calendar, meeting agendas and
    preparing materials used in executive presentations.
    • Communication Liaison – manage the flow of information to the members of the
    executive leadership; summarize reports and memos that are received before
    passing the information to the team or to the executive.
    • Information Preparation – often involved in preparing and formatting information
    for internal and external distribution that includes drafting letters/memorandums,
    compiling data for reports, creating computerized presentation, transcribing
    dictation, editing, proofreading, minute taking and other information preparation
    • Record Management – setting up and managing both electronic and paper filing
    system as well as taking steps to maintain that the company is in compliance with
    all applicable record-keeping requirements.
    • Discretion – being privy to information that must be protected such as
    compensation plans, upcoming layoffs, internal issues or investigations based on
    employee complaints, personal or family details of the executive or company trade
    secrets; responsible for safeguarding confidential information.
    • Maintaining office staff by recruiting, selecting, orienting, and training employees.
    • Completes operational requirements by scheduling and assigning employees;
    following up on work results.
    • Maintains office efficiency by implementing office procedures and equipment
    Other Job Responsibilities are:

    • Maintaining executive’s appointment schedule by planning and scheduling
    meetings, conferences, teleconferences and making travel arrangements and
    preparing itineraries including flight and hotel booking.
    • Represents the GM by attending of the meetings during his absence and/or
    speaking on behalf of him.
    • Consolidating reports from Department Heads and/or Team Managers.
    • Keeping safe all of the executives’ personal files and information.
    • Conserve his time by reading, researching, routing correspondence, drafting letters or documents and analyzing information.

  • Corporate Secretary and EAPurobeach Club Oasis Del Mar, Dubai

    Provided executive support to the Corporate Chefs and Director of Operations, Calendar Management Travel Arrangements, Attended client meetings on behalf of the executives, Prepared Minutes of the Meetings, Assisted in interviewing applicants and employees’ training and development, event coordination

  • Administration Manager and EA to Group HR DirectorRegency Group Holding (AKG-AREDC), Qatar
  • EA to CEOOryx Productions LLC, Dubai
  • Hotel Supervisor (Front Office Department)Metropolitan Hotel Dubai, Dubai
  • Banking and FinanceAdamson University
Honors & awards
  • Employee of the Year

    Employee of the Year Award by Regency Group Holding (AKG)

  • General Administrative Skills
  • Organizational Skills
  • Team Management
  • English Communication (Verbal and Written)
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher, Access, Pivot Table)
  • Google Docs, Sheets and Slides
  • Client Relations, Customer Service
  • Recruitment (Job Posting to Onboarding Process), Training and Development, Employee Relations
  • Asana and Slack
  • Chinese Communciations (Mandarin and Fukien/Hokien) Read, Speak, and Write
  • Travel Arrangements (Flight, Hotel, Restaurant, Car Services Bookings)
  • Travel Itinerary and Visa Applicantion (if needed)
  • Executive/Personal Assistant