Abby

Technical Customer Support with Billing and Sales Expertise

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Work experience
  • ESL TeacherBibo Corporation Inc.
    2017 - 2018

    We tutor English online to Japanese, Korean and Vietnamese. We schedule our own classes. We handle our oqn schedule.

  • Technical Chat Support / Billing and SalesSutherland Philippines
    2018 - 2017

    My role is to handle Technical and Billing issues via chat and transition it to a Sale.

  • Administrative ClerkDepartment of Budget - Procurement Policy Board
    2017 - 2017

    We handle Procurement Laws and Policies. Are role is to answer inquiries from Business owners and Government entity regarding Policy and Guidance within Procurement.

  • Sales RepresentativeSitel Philippines - Virgin Media Ireland
    2015 - 2016

    We handle orders and inquiries from our Customers from iIreland regarding their Internet Broadband or Mobile Phones.

  • Customer ServiceSitel Philippines - Gevalia & Cricket
    2009 - 2009

    My role is to handle inquires from clients for certain changes in their plans or problems with their account, plans or Mobile phone.

Education
  • High SchoolDepartment of Education's Alternative Learning System
    2015

    I started working very early and I have to stop school. But when I have an opportunity to finish my study when I am 29-30 I finish it I was top 2 in the whole region of Rizal.

Honors & awards
  • Top 2 for Deped ALS Graduate Regional
    2015

    I was top 2 within Rizal during graduation

  • Best Agent
    2016

    I received an award for 100% Quality Calls 0% Tardiness 100% Sales Metrics

Skills
  • Administrative Task
    80%
  • Customer Support
    80%
  • Video Editing
    80%
  • Real Estate Marketing
    80%
  • Social Media Marketing
    80%